Training & Development
Give your agency team the skills they need to succeed with our in-person training. Turning two decades of agency experience into practical, actionable, interactive learning to make your team better.
We don't just leave you after a one-off session. Our packages include follow-up sessions to answer questions, embed the learning and build confidence.
Our Courses
Better Line Management
Better Line Management
Better Line Management
Agencies are traditionally bad at giving line managers the skills they need to support and develop their teams. This session will change that.
Attendees will cover:
- Understanding individuals, personalities and traits
- Skills and development
- How to give feedback
- Objectives and goals setting
Better Client Services
Better Line Management
Better Line Management
Robust client services are key to the success of accounts. But it's not just about meeting the brief. It's about creating a way of working that benefits the client but still works for your agency.
This course will cover:
- What clients really want
- Managing expectations
- Better briefing
- Better communications
- Adding value
Better Teams
Introduction to Client Management
Introduction to Client Management
One of the key elements of agency success is how well people work as a team. But sometimes we just assume everyone can do this well, right? Wrong.
Attendees will cover:
- How they operate in a team
- Understanding others
- Roles and responsibilities
- Better problem solving
Introduction to Client Management
Introduction to Client Management
Introduction to Client Management
A full day in-person session developed specifically for more junior colleagues in PR/comms agencies, this course is currently offered through the PRCA.
Attendees will learn:
- How to build client relationships
- Why their roles are important in retention
- Their contribution to client growth and new biz
- How to support their managers
Bespoke Training & Mentoring
Got a skills gap you need to fill?
Got a specific challenge? Get in touch below to create a training session tailored to your agency requirements.
Or give future leaders the dedicated time and space to address their challenges, develop their confidence and plan for their progress. All with an experienced mentor. Visit here to learn more
Approved training provider for
What attendees say
Loved the session...
Accessible, engaging and interactive...
Accessible, engaging and interactive...
"Loved the session and the people first approach to line management training. Engaging and the hours flew by."
Riot Communications
Accessible, engaging and interactive...
Accessible, engaging and interactive...
Accessible, engaging and interactive...
"Accessible, engaging and interactive - it really helped the team delve into the key considerations to help understand the attributes of a constructive line manager."
Will Morgan, Director, Thirty4/7
Perfect for what I needed...
Accessible, engaging and interactive...
The most valuable training I've had...
"This is the best training I've been to with the best trainer. It felt personal, professional and overall perfect for what I needed...
Claire made it perfect!"
PRCA attendee
The most valuable training I've had...
The most valuable training I've had...
The most valuable training I've had...
"Session went perfectly and Claire, our trainer, was really flexible on timings - showed good understanding when I was in the middle of dealing with an opportunity for a client.
It's some of the most valuable training I've had, especially given where I'm at in my career. Really helped lay a foundation for my journey into managing people at my agency."
PRCA attendee
Really valuable...
The most valuable training I've had...
Fun, engaging and relevant...
Claire developed an excellent two part workshop that fit our needs, taking into account our hybrid working team, and the different levels of experience of the team members undertaking the training. Not only did our team find the sessions really valuable, they also found Claire warm and easy to talk to.
We would highly recommend Quansah Consulting for anyone looking for practical, helpful, and bespoke training!
Stella Foster,
Head of Operations, F That
Fun, engaging and relevant...
The most valuable training I've had...
Fun, engaging and relevant...
"Claire delivered a fantastic How We Work Together workshop with our team.
She made it fun, engaging and relevant covering collaboration styles, communication preferences and practical tools like RACI to strengthen team dynamics.
The session felt natural, with our team feeling space to share openly but never pressure to do so."
Sam Sharwin, Culture & Transformation Lead, Skyrise